The secret to customer loyalty

Organizations are increasingly providing their service on digital channels. And there are many of them: a customer can submit his question or complaint during a website chat, in a tweet to the webcare team or by visiting the My Account environment on the website.

Organizations are increasingly providing their service on digital channels. And there are many of them: a customer can submit his question or complaint during a website chat, in a tweet to the webcare team or by visiting the My Account environment on the website. Unfortunately, this digital service can quickly lead to customer frustration: they have to repeat information, they are sent from pillar to post and so on. This is a crying shame because poor service is very damaging to customer loyalty.

Download the white paper and find out:

  • How customer loyalty contributes to your business
  • What is the main driver of loyalty: a low customer effort
  • Five ways to make life easier for your online customers
  • How customer loyalty will be regarded in 2025
The secret to customer loyalty
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Any questions? Feel free to contact us!

Jeroen Bouwmeester
Jeroen Bouwmeester

sr. business consultant

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