Our customers run business critical online processes to provide self
service, marketing, sales or e-business functionalities with the use of GX products. The Customer Service group will provide you with day by day product support and maintenance.
A motivated team of well trained GX specialists is available to deliver product support to customers on a daily basis. Different support levels are available ranging from web-based support through a service portal to 24/7 telephone support by helpdesk agents.
GX Software releases new or maintenance product updates on a regular base. Customer services will be your primary contact for question or additional information regarding these updates.
Customer services offers support to those companies who develop their own functionalities as component bundles. Developer support will help named developers use the SDK (software development kit) in an optimal way and give advice on best practices in order to reduce maintenance costs.
Customers and partners can build custom software functions in the form of component bundles. These component bundles are certified by GX Software. The goal of certifying component bundles is to improve the overall quality of all bundles, which is convenient for the customer, the developer of the bundle and any developer not familiar with the bundle who needs to perform future maintenance.
